• Version
• Download 21
• File Size 1.50 MB
• File Count 1
• Create Date 11 April 2025
• Last Updated 12 April 2025

A Study on Challenges faced by Bangalore Residents in Accessing and Utilizing House Cleaning Services

Muhammad Thameem NK, Mohammed Adil Sadiq, Rishika Kumari, Karthik Ram VK, Naveen Kishor M, Nagajhanitha K

Under the guidance of our assistant professor
Dr. Vinoth Kumar V

CMS, Bangalore

Abstract: With increasing urbanization and busy lifestyles, the demand for professional house cleaning services in Bangalore has grown significantly. However, many residents face challenges in accessing and utilizing these services, impacting their overall satisfaction and willingness to rely on them regularly. This study aims to identify the key difficulties faced by Bangalore residents in availing house cleaning services, including issues related to affordability, service availability, quality concerns, and accessibility. It also examines consumer preferences, adoption patterns, and the role of digital platforms in service procurement.

To achieve these objectives, primary data was collected through a structured survey targeting Bangalore residents. The findings indicate that while digital platforms have made booking services more convenient, many consumers still struggle with high costs, inconsistent service quality, and scheduling difficulties. Trust and reliability issues also emerge as major concerns, with customers expressing hesitation in hiring unknown service providers. Additionally, limited awareness regarding service options and lack of customer-centric policies further contribute to the challenges faced by users. Despite these obstacles, the study finds that a significant portion of respondents are willing to recommend cleaning services, provided key concerns such as pricing and service quality are addressed. This study underscores the need for improving the affordability and reliability of house cleaning services while enhancing consumer awareness and trust. Service providers must focus on standardizing quality, ensuring transparent pricing, and leveraging technology to streamline operations. Additionally, regulatory bodies and policymakers can play a role in setting industry standards to ensure fair practices. Addressing these challenges can contribute to a more efficient and consumer-friendly house cleaning service industry in Bangalore, ultimately improving urban living standards. The insights from this research can help service providers, businesses, and policymakers in shaping strategies to enhance service delivery and consumer satisfaction.

Keywords: House Cleaning Services, Consumer Challenges, Service Accessibility, Affordability and Quality, Digital Service Platforms, Urban Household Hygiene