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Navigating New Frontiers: Opportunities and Challenges of Social Media Integration in Academic Library Services

Authors:

Sudipta Shee

Librarian

Vijaygarh Jyotish Ray College, Kolkata

Email Id: sudi.art09@gmail.com

Abstract: This paper examines the multifaceted impact of social media on library services within higher education institutions (HEIs). It explores how platforms like Twitter, Facebook, Instagram, and LinkedIn are transforming traditional library outreach, user engagement, information literacy initiatives, crisis communication, and reputation management. The study synthesizes existing literature to analyze the opportunities and challenges associated with social media integration in academic libraries. Findings indicate that social media offers significant potential for enhancing library visibility and accessibility, fostering online communities, and providing timely support to users. Furthermore, it serves as a crucial tool for promoting information literacy and combating misinformation in the digital age. The paper also highlights the importance of strategic content management, maintaining brand consistency, and developing a comprehensive social media strategy aligned with the library's overall mission and goals. Effective utilization of social media requires a proactive and adaptive approach, addressing concerns related to resource allocation, policy development, and performance evaluation. Ultimately, this paper underscores the critical role of social media in shaping the future of academic library services, enabling them to connect more effectively with their user communities and remain relevant in the evolving digital landscape of higher education.

Keywords: Social Media, Academic Libraries, User Engagement, Information Literacy, Content Management, etc.