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Role of Digital Marketing in Brand Loyalty and Consumer Behaviour

Authors:

Madhupriya Choursiya¹, Dr. Pradeep Asthana²

¹Student, Amity Business School, Amity University, Raipur, Chhattisgarh, India

²Assistant Professor, Amity Business School, Amity University, Raipur, Chhattisgarh, India

Abstract

Technology has revolutionized marketing approaches in today's digital economy, empowering consumers and changing their expectations. Digital strategies that allow brands to engage with consumers in real-time, customize their messages, and foster deeper connections are taking the place of traditional marketing methods, which are becoming less and less relevant. The link between digital marketing, customer behavior, and brand loyalty is examined in this study. This research examines how social media, mobile marketing, customized content, and partnerships with non-celebrity influencers influence consumer tastes, emotional bonds, and long-term loyalty by collecting primary data from 200 digitally savvy users and doing an extensive literature review. Additionally, it discusses the moral and technological challenges that businesses must overcome in order to maintain consumer trust in an increasingly competitive online environment.

Keywords
Emotional Branding, Digital Trust, Engagement, Social Media Marketing, Personalization, Brand Loyalty, Consumer Behavior, Digital Marketing