A Study on the Effect of Digital Banking on Financial Inclusion in the Indian Context

Authors: 

Anurag, BBA 6th Semester, Amity Business School, Amity University, Chhattisgarh
Dr. Sumita Dave, Faculty Guide, Amity University, Chhattisgarh

Abstract: This research investigates the impact of digital banking on financial inclusion in India. As digital platforms like UPI, internet banking, and mobile apps expand, banks are now able to serve more customers, even in remote areas. This study assesses how digital banking has enhanced access to financial services, improved efficiency, reduced transaction costs, and influenced customer behavior. Using a mixed-methods approach, the study evaluates primary data through questionnaires and surveys and secondary data from journals and reports. Findings indicate that digital banking has played a major role in improving financial access, especially in rural areas, though challenges like digital literacy and infrastructure remain significant barriers.

Keywords: Digital Banking, Financial Inclusion, UPI, Internet Banking, Mobile Apps, Customer Satisfaction, Efficiency, Neo Banks, DBUs