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AI CHATBOT IN BANKING SUPPORT

Sruthi M

MCA (Department of Computer Applications, Dr. M.G.R. Educational and Research Institute University, Chennai, India)

E-mail: sruthimahendran22@gmail.com

Abstract
This paper describes AI Chatbot in Banking Support, a fully implemented conversational system designed to improve customer engagement and streamline banking services. The chatbot facilitates user interaction through natural language, backed by secure login and registration functionalities with data stored in a PostgreSQL database. Integrated with OpenAI’s GPT API and powered by a Spring Boot backend, the system delivers intelligent, real-time responses. A web-based interface manages the interaction cycle, while conversation logs are securely maintained for analysis and service optimization. The deployed chatbot demonstrates high response accuracy, strong integration, and practical value in real-world banking operations.

Keywords: Conversational AI, Chatbot, Banking Assistant, Spring Boot, OpenAI GPT, PostgreSQL, Digital Banking, Intelligent Automation.