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Equilibrating Automation and Emotion: AI and Empathy in Contemporary HR Practices

 

 

Jude Franklin M1, Sneha C. R.2*, and John Jonesh M3
1 Deepspatial AI Asia Pvt Ltd, Noida
2 Unified Brain Health Care, Chennai
3Madras Christian College, Chennai
judefranklinmathew.11@gmail.com
*crsneha.edu@gmail.com
johnjonesh03@gmail.com

 

Abstract
In today’s competitive environment, human resources are a critical asset for enhancing organizational success, and HR practices are evolving from traditional methods to digital approaches. Amid this transformation, technology has streamlined many functions, yet the HR process remains fundamentally human, requiring both analytical precision and empathetic understanding. Artificial Intelligence can enhance the HR process by streamlining tasks, reducing bias, and supporting objective decision-making, while empathy ensures fair, ethical, and engaging interactions with employees and candidates. This study aims to explore the HR professionals' views on the balance between AI and empathy in HR practices. Using a structured questionnaire, data were collected from HR professionals to assess their perceptions of integrating AI and empathy. The findings highlight that in the HR process, neither AI nor empathy can fully replace the
other, and balance is achieved when technology augments, rather than diminishes, the human dimension of HR.

 

Keywords: Human Resource Management, Artificial Intelligence, Empathy, Ethical HR Practices, AI-Augmented HR Process

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