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A Study on Grievances Redressal System at Eaton Power Quality Private Limited, Puducherry

Author Name: Deepiga. S
Under The Guidance Of Dr. S. Vaidheeswaran Professor
Department Of Management Studies, Manakula Vinayagar Institute Of Technology Puducherry

ABSTRACT:
This research focuses on understanding the effectiveness of the grievance redressal mechanism adopted in the organization and its role in ensuring employee satisfaction and harmonious workplace relations. The grievance redressal system plays a significant role in resolving employee concerns and maintaining a healthy work culture. This study aims to identify the types of grievances commonly reported by employees, examine the procedures followed by the management to addressthem, and evaluate employee satisfaction levels regarding the current grievance handling practices. Additionally, the study seeks to analyze the factors influencing employee grievances and the challenges faced in the grievance management process. A structured questionnaire was designed in alignment with the research objectives. Primary data was collected from employees of Eaton Power Quality Private Limited, Puducherry, using the simple random sampling technique. A total ofrespondents participated in the survey. Statistical tools such as percentage analysis, weighted average method, and correlation analysis were used to interpret and evaluate the findings. Overall, the study concludes that the organization has a functioning and effective grievance redressal system. With enhanced communication, timely resolution, and continuous review of grievance processes, the employee grievance management system can be further strengthened.