LINKING EMPLOYEE RECOGNITION AND EXTRA ROLE BEHAVIOUR:

A STUDY ACROSS HOSPITALITY INDUSTRY

Ms. SAKTHIPRIYA R

II Year, Department of MA HRM, Madras School of Social Work

Mr. M HEMAKUMAR

Assistant Professor, Department of MA HRM, Madras School of Social Work

ABSTRACT

Recognition program is critical for every organization, especially in the hospitality industry. This study examines the relationship between employee recognition and extra-role behaviour in the hospitality industry. Data were collected from 203 employees in hospitality industry using a standardized questionnaire. The findings indicate a strong and statistically significant relationship between recognition practices and employees’ willingness to go beyond their formal job roles. Recognition explains a substantial proportion of variance in extra-role behaviour, highlighting its strategic importance in organizational settings.

Keywords: Employee Recognition, Extra-role Behaviour, Hospitality Industry