Role of Emotional Intelligence in Driving Employee Productivity in Digitally Enabled Workplace:A Study  of  IT Professionals

Michelle Vivera

Ph.D Research Scholar , Sree Narayana Guru College ,Chavadi ,Coimbatore

Dr.R Sathyadevi

Associate Professor & Head of the Department, Commerce CA, Sree Narayana Guru College ,Chavadi, Coimbatore

Abstract:In the era of digitally enabled workplaces, the nature of work has undergone a profound transformation, particularly within the Information Technology (IT) sector. While advanced technologies, remote collaboration tools, and data-driven processes have enhanced operational efficiency, they have also introduced new challenges related to communication, stress management, and employee engagement. In this context, Emotional Intelligence (EI) has emerged as a critical competency influencing individual and organizational outcomes. This study examines the role of Emotional Intelligence in driving employee productivity among IT professionals working in digitally mediated environments.The research explores key dimensions of EI—self-awareness, self-regulation, motivation, empathy, and social skills—and their impact on employees' ability to adapt to virtual work settings, manage work-related stress, and maintain effective collaboration.The study highlights the importance of integrating EI development initiatives, such as training programs and leadership interventions, within IT organizations to foster a more resilient and productive workforce. It concludes that Emotional Intelligence is not only a personal competency but also a strategic organizational asset in digitally enabled workplaces.

Keywords : Emotional Intelligence, digitally enabled workplaces , Information Technology (IT) sector