Digital Dependency and Decline of Face-to-Face Communication Among Gen Z

Shambhavi

B.Tech Computer Science Engineering | Manav Rachna University

Abstract

The rapid hike of digital communication technologies has predominantly reshaped the social interaction patterns of Generation Z (born 1997–2012). This study attempts to gauge the relationship between digital dependency and the perceived decline of face-to-face communication competence among young adults in India. Employing a primary survey instrument administered to 25 Gen Z respondents, the study measures five dimensions: preference for digital over in-person communication, reduced social confidence viz-a-viz social media use, ease of emotional expression online, anxiety or awkwardness in face-to-face settings following prolonged digital interaction, and broader perceptions regarding the decline of interpersonal communication skills. Results indicate a mean belief that digital dependency negatively affects Gen Z communication skills, with 88% of respondents in agreement. Findings further reveal that 52–60% of respondents experience some form of reduced social confidence or preferential comfort with digital expression.

Keywords: Digital dependency, Generation Z, face-to-face communication, social media, interpersonal skills, digital communication behaviour.