The Effectiveness of Electronic Medical Records (RME) On Hospital Service Quality

Bondi Vinitha,

Guide: Dr. Indu Santosh,

Amity Business School, Amity University Chhattisgarh

ABSTRACT

This study investigates The Medical Record Department (MRD) plays a pivotal role in the hospital administration framework at Shri Balaji Hospital, ensuring the efficient management and organization of patient health data. As an essential component of healthcare delivery, the MRD is responsible for maintaining accurate, comprehensive, and up-to-date records for all patients treated at the facility. This includes not only clinical data such as diagnosis, treatment plans, and surgical histories, but also administrative information vital for billing, insurance, and regulatory compliance.

At Shri Balaji Hospital, the MRD operates under strict protocols to guarantee the confidentiality and security of patient records in accordance with legal and ethical standards. The department is crucial for the coordination of multidisciplinary care, as it facilitates the timely and accurate sharing of medical information between healthcare professionals, thus ensuring continuity of care and improving patient outcomes.

The MRD also plays a significant role in hospital operations by supporting functions such as audits, quality control, and risk management. It ensures that the hospital adheres to national healthcare standards, including those set by accrediting bodies and government regulations. In this regard, the department’s meticulous record-keeping supports the hospital’s efforts in continuous quality improvement and patient safety initiatives.