• Version
• Download 19
• File Size 259.39 KB
• File Count 1
• Create Date 29 March 2025
• Last Updated 29 March 2025

The Impact of Social Media Marketing on Brand Loyalty and Customer Engagement

 

 

Authors:

Madhusudan Pathak¹

¹School of Commerce & Management, Sardar Patel University balaghat MP

 

Abstract: - Social media marketing has transformed how businesses interact with consumers, offering new opportunities for engagement, brand loyalty, and customer retention. This study examines the impact of social media marketing strategies on consumer behavior, focusing on elements such as platform selection, audience segmentation, influencer impact, content relevance, interactive communication, and brand credibility. Modern consumers are increasingly influenced by follower count, product reviews, and the quality of online content. Through an analysis of recent literature and case studies, this research identifies best practices and challenges in utilizing social media for brand expansion. The findings reveal that businesses with structured social media strategies that emphasize engagement, real-time interaction, and audience-driven communication experience enhanced customer loyalty and brand advocacy. Additionally, metrics like likes, shares, and views serve as indicators of consumer sentiment and purchasing intent. The study highlights the need for brands to adopt dynamic, consumer-centric social media approaches to maintain competitiveness in an evolving digital landscape.

Keywords: Social Media Marketing, Brand Loyalty, Customer Engagement, Digital Marketing, Brand Trust

Download