A Study on Effectivenes of Employee Grievance Management Practices in Enhancing Workplace Productivity at Opulence Co-Working Pvt Ltd

Mrs. Shireen Fathima S 1, Kaviya B2

1Shireen Fathima S Assistant Professor, Master Of Business Administration & Panimalar Engineering College, Chennai -600123

2Kaviya B, Student, Master Of Business Administration & Panimalar Engineering College, Chennai -600123

Abstract - Employee grievance management is a key function of Human Resource Management that influences employee satisfaction, workplace harmony, and organizational productivity. This study, titled “A Study on Effectiveness of Employee Grievance Management Practices in Enhancing Workplace Productivity,” evaluates the efficiency and fairness of grievance redressal systems and their impact on productivity. A descriptive research design was adopted, with primary data collected from 170 respondents through structured questionnaires, and secondary data from journals and reports. Analytical tools such as percentage analysis, Likert scales, correlation, Chi-square test, and Kruskal-Wallis test were used. The findings indicate that effective grievance management enhances employee satisfaction, engagement, and performance. However, issues like lack of awareness, delays, and fear of repercussions still exist. The study emphasizes the importance of transparent, timely, and unbiased grievance mechanisms to improve trust, communication, and overall organizational effectiveness.