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A STUDY ON IDENTIFY THE MAIN SOURCE OF STRESS EXPERIENCED BY CUSTOMER RELATIONSHIP OFFICERS WITH REFERENCE TO BANK BAZAAR

By MOULEESHWARAN.J REG. NO. 211422631093

Of

PANIMALAR ENGINEERING COLLEGE

PROJECT REPORT 

Submitted to the

FACULTY OF MANAGEMENT STUDIES

In partial fulfillment of the requirements for the award of the degree

of

MASTER OF BUSINESS ADMINISTRATION

MAY - 2024

ABSTRACT

This study delves into the intricate dynamics of stress experienced by customer relation officers (CROs) within their professional roles. With the ever-increasing demands of customer service, understanding the root causes of stress among CROs becomes imperative for organizational effectiveness and employee well-being. Utilizing both quantitative and qualitative methodologies, this research aims to identify the main sources of stress experienced by CROs. Through surveys, interviews, and observational data, the study seeks to uncover patterns, triggers, and coping mechanisms associated with stress in this occupational group. The findings are expected to provide valuable insights for organizations to implement targeted interventions and support systems aimed at mitigating stress and enhancing job satisfaction among CROs.