A Study on Job Satisfaction and Employee Morale in the Healthcare Revenue Cycle Management Industry

Swetha. G1, Mrs. Jayasree.K2

1Swetha. G, Student of Panimalar Engineering College - 600123

2Mrs. Jayasree. K, Assistant Professor of Panimalar Engineering College - 600123

ABSTRACT:Employee satisfaction and morale are critical components that influence organizationalperformance, particularly in service-based industries where human resources play a vital role in delivering quality outcomes. This study aims to analyze the level of job satisfaction and employee morale among employees at Fidelitas RCM Private Limited, a healthcare revenue cycle management organization. The research adopts a descriptive research design and collects primary data through a structured questionnaire distributed among employees across different departments. The study examines various factors affecting job satisfaction, including work environment, compensation, leadership support, career growth opportunities, and interpersonal relationships. In addition, it explores how employee morale influences motivation, productivity, and overall organizational effectiveness. Statistical tools such as percentage analysis, Mann-Whitney U test, Kruskal-Wallis test, Chi-square test, and correlation analysis were applied using SPSS to interpret the data. The findings reveal that a majority of employees exhibit moderate to high levels of job satisfaction, with key influencing factors being supportive leadership, recognition, and workplace environment. A positive and statistically significant relationship was identified between job satisfaction and employee morale, indicating that improvements in satisfaction directly enhance employee enthusiasm and commitment. The study also highlights areas requiring improvement, such as communication systems, career advancement opportunities, and employee engagement practices. The research concludes that organizations must focus on employee-centric strategies to improve morale and satisfaction. Enhancing working conditions, strengthening communication, and implementing effective HR policies can lead to higher productivity, reduced turnover, and long-term organizational success.Keywords: Job Satisfaction, Employee Morale, RCM Industry, Employee Engagement, Organizational Performance