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A STUDY ON THE OPTIMIZATION OF DEBT COLLECTION STRATEGIES IN ASHOK LEYLAND LTD

By

MOHAMED FAZIL N

REG. NO. 211422631084

Of

PANIMALAR ENGINEERING COLLEGE

PROJECT REPORT

Submitted to the

FACULTY OF MANAGEMENT STUDIES

In partial fulfillment of the requirements

 for the award of the degree

of

MASTER OF BUSINESS ADMINISTRATION

MAY - 2024

ABSTRACT       

                     Debt collection strategies involve developing a strong collection unit with clearly defined, documented and consistent policies and procedures that guide staff through the collections process and instruct them on how to respond in particular situations. For an effective debt collection strategy, a firm should have an effective and documented debt collection plan since such a firm with an elaborate plan of collecting its rates and levies will be able to implement the plan more easily that one which does not have such a debt collection plan. The purpose of the study was to investigate the effect of debt collection strategies on Ashok Leyland and towards the realization of the research objective both a descriptive analysis Fixed Overhead Variance Analysis. Data was collected through the use of a questionnaire that was distributed to a sample of 150 employees of the Organization. The study found out that the popular debt collection strategies that are employed by the organization are, Proactive debt collection strategy and Automated emails.