Brand Loyalty in the Digital Age: Strategies for Building and Sustaining Consumer Commitment
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Brand Loyalty in the Digital Age: Strategies for Building and Sustaining Consumer Commitment
Author:
Dr. Faraz Ahmad, Associate Professor, Al-Barkaat Institute of Management Studies, Aligarh.
Abstract:
In an increasingly digital world, brand loyalty has become a critical determinant of long-term business success. Companies are focusing on developing strategies that not only attract customers but also retain them through sustained loyalty. The proliferation of digital platforms and the rapid pace of technological advancements have transformed how brands interact with consumers, making it essential for marketers to adapt their approaches. This paper examines various strategies for building and sustaining brand loyalty in the digital age, discusses challenges that brands face, and highlights emerging trends that influence consumer commitment. By analyzing successful case studies and theoretical perspectives, the paper aims to provide a comprehensive understanding of modern brand loyalty dynamics.
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