Emotion-Driven Personalization in E-Commerce
Dr.Kachan Thakur¹, Mr.Shourya Sahu²
¹Assistant Professor Kalinga University Raipur,
²Student Kalinga University Raipur
Abstract:
By incorporating emotional intelligence into online shopping experiences, emotion-driven personalization in e-commerce is a huge change in how companies interact with their customers. Personalization methods that have been used for a long time mostly use behavioral data, like browsing history, purchase patterns, and demographic data. But they often don't take into account the complex emotions that affect how people make decisions. With technologies like AI, machine learning, facial recognition, sentiment analysis, and biometric feedback, emotion-driven personalization tries to close this gap by reading and responding to a customer's emotional cues in real time.
E-commerce platforms can adapt their content, product suggestions, user interface, and communication styles to match the shopper's current emotional state by knowing about emotions like happiness, frustration, excitement, or disappointment. This makes the shopping experience more caring, interesting, and personal, which boosts customer satisfaction, loyalty, and conversion rates. For instance, a user who seems stressed might be shown easier-to-use interfaces or color schemes that are soothing. On the other hand, a happy shopper might be shown upsell suggestions or holiday deals.
Emotion-driven personalization comes with a number of problems, such as privacy, data security, and consent issues that need to be thought through carefully. Also, making sure that emotion detection works correctly for a wide range of people and situations is still a technical and moral problem. Emotion-aware systems are becoming more popular in the competitive world of e-commerce, even with these problems. This is because companies want to build stronger relationships with their customers.
Keywords: Emotional Intelligence, E-Commerce, online shopping.
