Empowering the Workforce: Evaluating AI-Driven Employee Self-Service Portals in the Digital HR Era
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Empowering the Workforce: Evaluating AI-Driven Employee Self-Service Portals in the Digital HR Era
Authors:
Dr. Anita Dsouza
Lecturer in Commerce,
Telangana Social Welfare Residential Degree College for Women - Nalgonda,
Near Namaste Telangana Office, Cherlapalli, Nalgonda, Telangana 508001.
Mail id: annudsouza13@gmail.com
ABSTRACT: This study investigates how Artificial Intelligence (AI) is transforming Employee Self-Service (ESS) portals and their impact on empowering employees in today’s digital HR environment. The main aim is to evaluate how AI features such as automation, chatbots, and smart assistance help employees manage HR tasks independently, leading to greater efficiency, satisfaction, and engagement.
A mixed-method approach was adopted, combining quantitative data from 150 employee questionnaires and qualitative insights from interviews with HR professionals. Descriptive statistics (mean and standard deviation) and inferential methods (correlation and regression analysis) were used to analyze survey data using SPSS. Thematic analysis was applied to qualitative data to identify patterns and employee perceptions.
Findings reveal that AI-driven ESS portals significantly improve service speed, employee autonomy, and overall satisfaction. There is a strong positive relationship between the usability of AI tools and employee empowerment. However, challenges such as data privacy concerns, limited training, and occasional technical issues were also reported. A small percentage of employees prefer traditional human interaction for certain HR processes.
The study concludes that AI-powered ESS portals are effective tools for improving employee empowerment and HR service delivery. To maximize impact, organizations must focus on user-friendly design, continuous training, and ethical data handling to ensure trust and inclusive benefits for all users.
Keywords: Artificial Intelligence, Employee Self-Service, Digital HR, Employee Empowerment, HR Technology, Automation, Chatbots.
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