International Scientific Journal of Engineering and Management

An International Scholarly || Multidisciplinary || Open Access || Indexing in all major Database & Metadata
The journal follows the UGC Guidelines and is evaluated for inclusion in the Web of Science
ISSN: 2583-6129

Impact Factor: 7.839

Enhancing Operational Efficiency and Customer Relationship Management in Electric Vehicle Rental Services: A Case Study Analysis

  • Version
  • Download 2
  • File Size 336.71 KB
  • File Count 1
  • Create Date 7 June 2025
  • Last Updated 7 June 2025

Enhancing Operational Efficiency and Customer Relationship Management in Electric Vehicle Rental Services: A Case Study Analysis

 

 

Sujal Gaddam, Dr. Kailash Kumar Sahu

  1. Sujal Gaddam, Final Year Student, Amity Business School,

Amity University Chhattisgarh, Raipur, India

  1. Kailash Kumar Sahu, Assistant Professor, Amity Business School,

Amity University Chhattisgarh, Raipur, India

***

 

Abstract

The electric vehicle (EV) rental industry represents a critical component of sustainable urban mobility solutions. This research examines operational efficiency and customer relationship management (CRM) strategies within the EV rental sector through a mixed-methods case study of Maple Drive Pvt. Ltd. Key findings reveal that integrated CRM systems with real-time tracking capabilities significantly enhance customer satisfaction (r = 0.68 correlation coefficient) and operational transparency. Personalized marketing strategies achieve 20% higher response rates, while standardized operational procedures resolve service issues within 2 hours in 85% of cases. This study provides actionable insights for practitioners in the emerging EV rental market.

Keywords: Electric Vehicle Rental, Customer Relationship Management, Operational Efficiency, Sustainable Mobility, Fleet Management, Technology Integration


Download

Author's Blog

What is the difference between a Research Paper and a Review Paper?

A research paper and a review paper are both scholarly documents, but they serve different purposes and have different characteristics....
Read More
Author's Blog

What is DOI?

A Digital Object Identifier (DOI) is a unique alphanumeric string that is used to identify and provide a persistent link...
Read More
Author's Blog

What do you need to do during production of your Research Paper?

During the production of a research paper, the following steps need to be taken: conducting research, organizing and analyzing data,...
Read More
Author's Blog

What are the advantages of publishing a research paper?

Publishing a research paper can have many advantages for researchers, including: Career advancement, professional recognition, opportunities for collaboration, increased visibility,...
Read More
Author's Blog

Ways to Support your Academic Wellbeing which preparing the Research Paper/Article

To support your academic wellbeing while publishing a research paper, it's important to set realistic goals, manage your time effectively,...
Read More
Author's Blog

How to improve your Research Paper writing Skills?

Read extensively: One of the best ways to improve your research paper skills is to read extensively in your field...
Read More
Author's Blog

Is DOI compulsory to publish a research paper in a Journal?

DOI is not strictly required to publish a research paper, but it is highly recommended. Basically, the International Scientific Journal...
Read More
Author's Blog

In what ways does research paper give weight to career development?

Publishing a research paper can give weight to a researcher's career development in several ways, such as: establishing oneself as...
Read More
Author's Blog

How to develop a Research Paper from Scratch

Developing a research paper involves several steps including: choosing a topic, conducting background research, formulating a research question or hypothesis,...
Read More
Author's Blog

How Plagiarism report plays crucial role in Research Paper Publication?

Plagiarism is a major concern in the academic and research community, as it undermines the integrity of the research and...
Read More