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INCIDENT REPORTING AND RESOLUTION

Authors:

1st Dr. R. Ramakrishnan1, 2nd S. KRISHNAPRIYA2

1Associate Professor, Department of computer Applications, Sri Manakula Vinayagar Engineering College (Autonomous), Puducherry 605008, India

2Post Graduate student, Department of computer Applications, Sri Manakula Vinayagar Engineering College (Autonomous), Puducherry 605008, India

Mail id: krishnapriya2182@gmail.com

ABSTRACT: The increasing demand for efficient and transparent governance has led to the need for robust citizen-centric digital platforms. This paper presents the design and implementation of a incident reporting and resolution for Government Property, aimed at streamlining the process of lodging, tracking, and resolving public infrastructure-related complaints. The proposed system enables citizens to register issues—such as damaged roads, faulty street lights, and water leakage—through a user-friendly interface that supports geo- tagging, multimedia attachments, and real- time status tracking. Role-based access control ensures that complaints are routed to the appropriate government departments, while automated workflows and escalation mechanisms guarantee timely responses. Integrated modules for notifications, feedback, reporting, and audit logging further enhance transparency and administrative accountability. The system’s architecture incorporates security features like OTP verification, CAPTCHA, and data encryption, ensuring secure access and privacy. Thorough testing across unit, integration, and validation phases confirms the system’s readiness for real-world deployment. Overall, this platform offers a scalable and effective solution to bridge the gap between citizens and public service agencies, fostering more responsive and participatory governance.

KEYWORD: A web-based system enabling citizens to report and track complaints related to government property, enhancing transparency, accountability, and service efficiency through role-based access, geo-tagging, and automated workflows.