Linking Employee Recognition and Extra-Role Behaviour: A Study Across the Hospitality Industry

Ms. Sakthipriya R, Mr. M. Hemakumar
sakthipriyarv@gmail.com, hemakumar@mssw.in

Abstract:In contemporary organizational settings, employees are increasingly recognized as critical contributors to organizational success rather than passive resources. This study examines the relationship between employee recognition and extra role behaviour within the hospitality industry, a sector highly dependent on service quality and employee initiative. Extra-role behaviours, such as assisting colleagues, demonstrating initiative, and contributing beyond formal job requirements, play a vital role in enhancing organizational effectiveness and customer satisfaction. The research adopts a quantitative, cross-sectional design, collecting data from 203 employees across various departments in the hospitality sector using structured questionnaires. Established scales, including the Lee and AllenOrganizational Citizenship Behaviour scale and the Cannon Employee Recognition scale, were employed to ensure  reliability and validity. Statistical tools such as correlation, regression, ANOVA, and t-tests were used to analyze thedata.