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ON-STEP SERVICES – CONNECTING EXPERTS ON HANDS

Authors:

1^st Dr. R. Ramakrishnan­­­^1*, 2^nd S. Harshini²

1Associate Professor, Department of computer Applications, Sri Manakula Vinayagar Engineering College (Autonomous),Puducherry 605008, India

2Post Graduate student, Department of computer Applications, Sri Manakula Vinayagar Engineering College (Autonomous),Puducherry 605008, India

harshinisri.harsha10@gmail.com

*Corresponding author’s email address: harshinisrinivasan282003@gmail.com

ABSTRACT

The project titled “On-Step Services – Connecting Experts on Hands” is a web-based platform developed to connect customers with skilled freelancers who offer various services directly at the customer’s location. The project addresses a common gap in today’s digital service marketplace, where people often struggle to find reliable professionals for household, technical, educational, or personal needs on short notice. By creating a centralized system that links service seekers with freelance providers, the project aims to offer convenience, transparency, and trust in service delivery. With the rise of the gig economy and the increasing preference for on-demand services, this platform serves as a digital bridge that benefits both customers and freelancers by offering opportunities, visibility, and streamlined service access.

The platform is designed to accommodate a wide range of services such as plumbing, electrical repairs, home cleaning, beauty and wellness, tutoring, personal training, computer support, and more. Customers can browse categories, view detailed profiles of freelancers, check their availability, and book services directly from the platform. Freelancers, in turn, can register on the site, list their services, update availability, manage bookings, and receive payments through a secure system. The solution provides a user-friendly interface for both parties, minimizing the complexity of communication and ensuring a smooth, end-to-end experience.

One of the core objectives of this project is to empower freelancers by providing them with a digital platform where they can showcase their skills, gain visibility, and earn income independently without relying on traditional employment models. Many skilled professionals, especially in semi-urban or urban areas, often lack the digital infrastructure or resources to reach potential clients. This platform acts as a virtual marketplace that helps them promote their services and build customer trust through reviews, ratings, and profile credibility. On the other hand, for customers, the project simplifies the search for qualified service providers, removes the hassle of offline negotiations, and enhances the overall convenience through doorstep delivery of services.

From a technical perspective, this project has been developed using the MERN stack — a modern web development framework consisting of React.js for the frontend,