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Reliability of ICT in supply chain management: Logistics Partner

Karthick.S 1, Dr Ashok Kumar Katta2

1Research Scholar, School of Management Studies, Vels Institute of Science, Technology & Advanced Studies (VISTAS) Email: karthickselvakumar@outlook.com https://orcid.org/0000-0001-6030-6376

2 (Corresponding Author) School of Management Studies, Dept of BBA, Professor & Research Supervisor, Vels Institute of Science, Technology and Advanced Studies (VISTAS), Chennai. yoursashok1984@gmail.com (orcid id - https://orcid.org/0000-0002-1585-4856)

Abstract

The reliability of Information and Communication Technology (ICT) plays a pivotal role in modern supply chain management, particularly in the coordination and performance of logistics partners. As supply chains become increasingly complex and globalized, dependable ICT systems enable real-time communication, tracking, and data exchange between stakeholders. This study investigates the extent to which ICT reliability measured through factors such as system availability, data accuracy, integration capabilities, and cybersecurity impacts the operational effectiveness of logistics partners. Using a mixed-methods approach that includes surveys and interviews with supply chain professionals, the research identifies key challenges and evaluates the relationship between ICT performance and logistics outcomes. The findings offer strategic insights into how organizations can enhance supply chain resilience and efficiency through robust and integrated ICT solutions.

Keywords— ICT reliability, system integration, data accuracy, transportation management systems, performance measurement, digital supply chain.