Revolutionizing Retail User Experience: Leveraging Generative AI for Data Summarization, Chatbot Integration, and AI-Driven Sentiment Analysis
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Revolutionizing Retail User Experience: Leveraging Generative AI for Data Summarization, Chatbot Integration, and AI-Driven Sentiment Analysis
Authors:
Akash Rakesh Sinha
Software Engineer 3
Walmart Inc.
Abstract
Generative AI is creating a paradigm shift in retail through advanced data summarization, intelligent chatbot integration, AI-driven sentiment analysis, and more. This paper delves into how Generative AI models are reshaping the retail sector by enabling personalized shopping experiences, efficient data management, and proactive customer engagement. This allowed retailers to manage enormous streams of customer data, provide personalized interactions, and develop products using detailed customer input by employing those technologies. Advanced chatbots integration offers 24/7 support, and sentiment analysis tools help organizations gain insight into customer feelings to make better decisions in real time. This extensive examination sheds light on the significant impact Generative AI can have on retail product improvement, as well as trends and industry best practices for AI readiness.
Keywords: Generative AI, Retail Innovation, User Experience Enhancement, Data Summarization, Intelligent Chatbots, Sentiment Analysis, GPT-4, Personalized Shopping, Customer Engagement, AI-Driven Retail.