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Six Sigma in Cloud Kitchen Operations: A Case Study

Authors:

Mr. Ayush Kumar Jha, MBA Graduate

Dr. Gazala Yasmin Ashraf, Professor and HOD

Amity Business School, Amity University Chhattisgarh

ayushj935@gmail.com ; gyashraf@rpr.amity.edu

Abstract: Cloud kitchens have emerged as a dynamic solution to meet the increasing demand for food delivery services. However, operational challenges such as variability in delivery times, food quality, and customer satisfaction persist. This research paper explores the application of Six Sigma methodologies to address these challenges in cloud kitchen operations. Through a case study approach, the study identifies key process gaps and proposes a Six Sigma-based improvement model to enhance service delivery and operational efficiency. The findings reveal that Six Sigma’s DMAIC framework can significantly improve order accuracy, reduce cycle time, and boost customer satisfaction in cloud kitchen environments.

Keywords: Six Sigma, Cloud Kitchens, DMAIC, Operational Excellence, Service Quality, Food Delivery