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Smart Queue Management System Using QR Code Technology

 

 

Prof. Christy Andrews J

(Assistant Professor – Department of Computer Science) christyandrews@skasc.ac.in

 

Jebisha IR 24BCS120

Sri Krishna Arts And Science College, Coimbatore. jebishair24bcs120@skasc.ac.in

 

 

Abstract
This study presents a Smart Queue Management System that uses QR code technology to improve service efficiency and boost customer satisfaction in banking and similar service industries. Traditional queue methods often cause problems due to manual token distribution and long waiting times, leading to customer frustration and inefficiencies in operations. The proposed system addresses these concerns by allowing customers to scan a QR code with a mobile application. This process automatically generates a digital token and records the customer's arrival time in a secure database. Built with Java and XML for the front end and SQLite for the back end, the system ensures lightweight, efficient, and secure data management. By automating queue distribution, customers can track their token status in real time, while administrators can manage queues through an easy-to-use dashboard. Experimental evaluations show that the system significantly reduces waiting times, lessens the need for human involvement, and improves overall service efficiency. The results suggest that QR code-based queue management systems offer scalable, user-friendly, and cost-effective solutions that can change traditional service delivery into smart, automated environments.

Keywords: queue Management, QR Code, Mobile Application, Token System, Customer Service, Automation, Banking System.

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