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Social Media and Marketing: Transforming Consumer Engagement in the Digital Era

Harshpreet Singh Saluja,

 BBA Student, Amity Business School, Amity University Chhattisgarh

ABSTRACT

In today’s digital era, social media marketing has become one of the most impactful and cost-effective strategies for businesses aiming to build brand awareness and drive consumer engagement. With minimal investment, businesses can reach large audiences, enhance conversion rates, and gain valuable insights into consumer preferences. This study explores the influence of social media marketing on consumer decision-making and behavior, especially among users who are actively engaged on platforms like Facebook, Instagram, and Twitter.

As social media continues to evolve, it offers businesses highly targeted and personalized promotional opportunities that traditional marketing channels often lack. The research identifies key patterns between user activity, marketing strategies, and purchasing behavior, highlighting how these platforms have reshaped not only how consumers interact with brands but also how businesses approach marketing.

Social media’s growing global presence—driven by mobile and internet technologies—has revolutionized the marketing landscape, making it essential for companies to integrate these platforms into their core strategies. The study underscores the shift from conventional advertising models to dynamic, real-time engagement with consumers, offering new avenues for growth and innovation.

Ultimately, this research emphasizes that in the modern marketplace, understanding and leveraging social media is no longer optional but critical to sustained business success.

Keywords: Social Media Marketing, Consumer Behaviour, Digital Marketing, Online Advertising, Brand Awareness, Purchase Decision, Marketing Strategy, Social Media Platforms, Customer Engagement, Digital Transformation, Mobile Technology, Marketing Trends